It's our responsiblity for us to provice effective and convinient return and replacement service to our customers, In order to fullfill 100% customer satisfaction guarantee, we strongly recommend you to read the following content before you return the items.

At the same time, you can send email to "service@vankle.com" or make calls at +86-10-5166-5387 about returning items to vankle.com.

Please following the steps below to return items:

Step 1: Read Our General Return Policy
You may return most new, unopened items sold and fulfilled by Vankle.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

Step 2: Submit Your Return Request by email
To initiate a return, please send a email to service@vankle.com  please ensure your email title include the order number related with the items you want to return,at the same time, please ensure that you will give detailed information about why you want to return the item; we suggest you use the same email address which you have used to register your account on vankle.com to send us the return request email

Step 3: Return Case Review
Once we receive your return request,one of our service agent from customer service department will review the case, If necessary, we will request additional information about your order, In most cases,we will accept return request, Normally customer will cover the shipping charge for return if it's not our error;

Step 4: Return Case Confirmation
We will notify you by email about your return case, and give the return address for you to send the goods back to us; Vankle.com accepts no responsibility, regardless of value, for untrackable or uninsured items and cannot complete your return. Be sure to check with your preferred carrier, as UPS, FEDEX and USPS each have different tracking and insurance policies.

Step 5: Customer Send item Back to Vankle.com
Please Package the item, and send to Vankle.com 's return center , please using a trackable shipping method like USPS, DHL, Fedex, TNT, EMS etc, and then Just reply the email with the order number and tracking number to our service@vankle.com

Step 6: Vankle Received Returned Goods
Normally it will take 5-10 days for your goods returned back to our return center,and we will notify you by email when we receive your goods

Step 7: Vankle Release Refund
We will release refund in 1-2 days after we receive your goods