We deeply believe that as a online e-commerce company, Customer Service is very important to us, we are trying our best to give more faculity to fufill our customer service requirement.

We have setup a dedicated customer service team which mainly focus on all kind of customer request, including: answer general inquiries, order status inquiry, pre-sale inquiries , Customer Feedback, Return Item, Refund etc.

Knowledge Base
We have setup a knowledge base system (support.vankle.com ) which we will post articles benifit our customers, we update this knowledge base so that our customer can get most of their question anaswers in this.  Different aspects of articles will be put in different categories, this knowledge base system will be very helpful to our new customers.  We strongly recommend new customer can first read this knowledge base system which will save you a lot of time.

Customer Support  System
We are integrating all customer service channel into one-stop platform, it will cover email, online contact form and service hotline, In this new system, each of  your service request will be assigned a support ticket ID and will be put into a service request pool, all our service agents will working on this service agent pool, and All the communications between our service agent and customers will be recorded in our system. You are always welcome to submit a service request by the following methods:

•  Email : 
  service@vankle.com  This email will handle most of the service issues like: order, payment, shipping, refund, replacement etc. All of your service request will be created a unique support ticket when we received an email
  
  
• Contact us by Phone (Beta)
  We are setting up phone service team, You can reach us with our Customer Service Hotline: +86-10-51665387 (Monday-Friday 9:00AM-6:00PM,GMT+8:00).
  
  
• Live Chat (Coming Soon)