Computers and Electronics:

Computers and Electronics returns must be initiated within 20 days of the purchase date.* The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late.

We may reduce your refund by the amount of the original shipping charge plus actual return shipping fees unless the return is due to Vankle's error.

Mattresses:

Upon delivery, prior to signing the shipping receipt, inspect the mattress, foundation, or mattress set. Damaged or defective mattresses, foundations, or mattress sets qualify for a full refund only if you refuse the items at the time of delivery.

Jewelry, Watches and Accessories:

Returning Jewelry, Watches and Accessories

Vankle.com sells fine jewelry and watches in the latest styles and best name brands from our dedicated warehouses. We hope you love the items you buy.

However, if you need to return a jewelry or watch order you placed with Vankle.com, and it falls within our standard 30-day Returns Policy, you can send your item back for inspection to see if we will accept your return. A Master Certified Watchmaker or Graduate Gemologist rigorously inspects jewelry and watch returns, which are subject to stringent guidelines. Vankle.com accepts only new, unworn, and unaltered (sizing included) items for return and refund, except according to Vankle's Jewelry and Watch Returns Condition policy(See below).

If your item was damaged during shipping, or you suspect tampering, keep the box and/or packaging, which the carrier will want to inspect, and contact us immediately.

To initiate a return, please send a email to service#vankle.com(please convert # to @ ),one of our service agent will help you on the entire return process, Please Package jewelry and watches with a value of $100 or more separately, one item per package, and send to Vankle.com using a trackable shipping method. We will ask for a tracking number for each item. You must insure items valued at $500 or more for the full value of the item(s). Vankle.com accepts no responsibility, regardless of value, for untrackable or uninsured items and cannot complete your return. Be sure to check with your preferred carrier, as UPS, FEDEX and USPS each have different tracking and insurance policies.

For security, please do not write Watch or Jewelry on the outside of the package. DO NOT write directly on watch boxes.

Jewelry and Watch Returns Condition Policy:

A Master Certified Watchmaker or Graduate Gemologist rigorously inspects jewelry and watch returns, which are subject to the following guidelines:

1. Excellent: 100% Refund (minus $10 inspection fee and shipping)

• Falls within Vankle's Jewelry & Watch 30-day Return Policy.
• Pristine showcase condition. Looks new, unworn and needs no refurbishing.
• Arrives in new, undamaged original box or case.
• Complete with all original parts, links and accessories.
• Complete with all original certificates, manuals, appraisals and tags.
• No evidence of sizing, service, alteration, wear or blemish of any kind.
• Items with Mylar tags must have the tag attached and unbroken.

2. Good: 40% to 80% Refund

• Falls within Vankle's Jewelry & Watch 30-day Return Policy.
• Can be restored to "like-new"condition.
• Arrives in new, undamaged original box or case.
• Complete with all original parts, links and accessories.
• Complete with all original certificates, manuals, appraisals and tags.
• Sizing, service, alteration, wear or blemish of any kind that we cannot refurbish.
• Items with Mylar tags must have the tag attached and unbroken.

3. Fair: 0% to 40% Refund

• Falls within or outside Vankle's Jewelry & Watch 30-day Return Policy.
• Cosmetic defects that cannot be refurbished (e.g. gold plating or special finishes that are scratched or rubbed off and scratched/ripped bands of leather or rubber).
• Missing or damaged original box.
• Missing any parts, links or accessories (subject to evaluation for each).
• Missing original certificates, manuals, appraisals and tags.
• Significant wear or damaged but repairable watch movement.

4. Poor: NO Refund

• Falls outside Vankle's Jewelry & Watch 30-day Return Policy.
• Items that do not match the serial number or SKU number of the item originally ordered.
• Mechanical damage that is unrepairable or significant cosmetic damage.
• Wear, blemish or cosmetic damage or damaged watch movement due to inappropriate wear or use.
• Missing original box or case.
• Missing significant parts, links or accessories.
• Missing original certificates, manuals, appraisals and tags.

Jewelry & Watch Returns Decision Diagram: